We care about our guests very much and wish to make the festival experience as enjoyable, convenient and safe as possible for everyone. PÖFF lasts two and a half weeks and in order for us all together to reach its successful end, we have prepared the following guidelines and rules.
All the restrictions are in accordance with the restrictions and recommendations nationally established in Estonia. If any changes are made in those, the organiser shall also make changes in the event restrictions, if necessary.
When coming to the cinema, guests have to present a certificate of vaccination against COVID-19 or a certificate of recovery from COVID-19. For those who have not yet completed their vaccination course we hope you will join PÖFF Online in December and we look forward to welcoming you back next year.
Use Certific’s application
In order to make a visit to the cinema as safe as possible, medical technology company Certific offers coronavirus testing via Certific’s phone app for a discount price of 9 euros using the code ‘PÖFF2021’. You can do this at home and thus will not get an unpleasant surprise at the cinema. You can buy the test on Certific’s homepage and it will be delivered to your chosen Itella parcel machine on the following working day. Certific’s app instructs you on how to do the test correctly and you will receive the result to your phone along with a QR code. The test result is valid for 48 hours.
- We strongly recommend buying tickets from the homepage of PÖFF or Piletilevi. Buying a ticket at home is simple, convenient and safe.
- All the information about the Festival can be found on PÖFF’s homepage. If you have any problems, write to kassa@poff.ee. We are happy to help you.
- PÖFF’s information points are at your disposal throughout the Festival. It is in the interests of all of us to avoid queues at the ticket office. We comply with the 2 + 2 rule.
- Wearing a mask is required at the Festival events and in the Festival areas. You can come to screenings with your own mask. If you do not have a mask, you can get one free of charge from our volunteers upon entering the Festival area.
- If you buy a ticket from PÖFF’s ticket office, be prepared to have your ticket personalised. Your details will be asked for that purpose. You must not change seats in the screening hall.
- People who are ill or have been in contact with a COVID-19 positive person within the past 14 days or are subject to movement restrictions are not allowed to screenings.
- The Festival cinemas are equipped with disinfectants which we ask everyone to kindly use.
- We clean and disinfect all the cinema halls between screenings (every 2 to 4 hours).
- Before and after each screening, the presenter of the screening/a volunteer will remind the audience of coronavirus prevention measures: wearing a mask, disinfecting hands, complying with the 2 + 2 rule, and other safety rules. All our foreign guests who come to meet the audience will wear a mask or a Respiray. The same applies to all the Festival team members who come into direct contact with cinema guests or foreign guests.
- After the end of the screening, we ask our guests to kindly leave the hall row by row in order to avoid crowding the exits.
What will happen to your ticket if the screening or the Festival is cancelled due to the COVID-19 virus?
- We hope that you will agree to exchange the ticket for a cancelled screening for a ticket to the next screening of the same film. If the desired film is no longer screened in cinemas, we offer you the option to exchange the ticket for a ticket to another film.
- Those who wish can also donate the money paid for a ticket to a cancelled screening to support PÖFF. Ticket income is one of our most important sources of revenue – particularly now when the coronavirus has made the life of the film industry and the organisers of cultural events very complicated. If you would like to donate, please let the Festival know at info@poff.ee.
- If none of these options suit you, we shall repurchase your ticket.
- If you have taken ill with the coronavirus or any other disease, the Festival will not repurchase your ticket. We hope you can make one of your friends happy by offering them the ticket.
Let us all do our very best to ensure that the 25th PÖFF is as great and safe as it has been in previous years!
PÖFF Online will take place after the Festival and its programme only partly corresponds to the programmes screened at the cinema. Updated information will be available in the second half of the Festival.